You’ve probably heard the phrase “Differentiate or die”. Travellers and tourists have thousands of options on for short term rentals – on Airbnb, VRBO or private vacation rental sites. How can you stand out from the crowd?
Become an EXTRAORDINARY Guest Experience host with me. I’ll help you create an experience that’s unforgettable for your guests and for you.
What do you need help with?
- Finding the right guests
- Getting great reviews
- Guest communications
- Bridging cultural differences
- Setting up new properties
- Closing down unprofitable rentals
- Maintaining your assets
- Choosing OTA channels
- Managing staff and services
I’ll be honest; I’ve seen it all. Having managed 24 Airbnbs simultaneously (and generated over $100,000 in our best month), I am familiar with the highs and lows of running a busy short term rental business.
“Tracey is always the first person I go to for advice about our vacation rental”.
I have come to know the patterns that work and those that don’t. I can read the signals that guests give that tell me if they are going to be super-guests, super-problem-guests or just not-my-ideal-guests. I have made mistakes that have cost me properties, time and money. And I’ve had consistent successes, too. These have prompted me to think deeply about how to mitigate risks, serve at the highest level possible, and attract the best-fit guests for my rental business.
The Evolving Marketplace
A few years ago some hosts could get away with putting out four coffee cups and a futon, and calling it a day. That time is looong gone.
From 2020 the short term rental and vacation rental marketplace has matured and evolved. Hosts who want a sustainable, resiliant and profitable business need to be clear on why they are in business, who they are as a host and their perfect guests.
Craft Extraordinary Experiences
- Through communication and care you’ll give a world-class experience to your guest.
- You’ll be proud of the wonderful reviews you’ll get.
- And you’ll have the very special pleasure of welcoming back the same guests again and again.
“Tracey’s enthusiasm and expert knowledge was invaluable to us when we were considering starting our Airbnb”.
Attract Extraordinary Guests
If referrals, return guests, and long stays are your aim, I have the advice you need.
- I’ll show you exactly how to attract the best possible guests.
- People who are a great fit for you and your rental property.
- People who will support and enhance your business and make you a shocking success as well.
And I’ll give you all my hard-won tips on keeping out the difficult guests.
There’s nothing worse than having to do a “full reset” after messy, inconsiderate or just plain ignorant guests. And it always seems to be just when you’ve got more guests arriving on the same day, right? Maybe you’ve had guests who just don’t “get it”. The ones who disturb your neighbours, leave your property in a bad state, and then have the nerve to give you a bad review.
What about those lovely people who just aren’t your people? Maybe budget travellers who just need a place to crash. They’re unlikely to cause you trouble but they’re also unlikely to book longer, rebook, or refer other guests. I’ll tell you how to handle them – when to accept them and when to refer them.
“I had a mountain of worries, but everything Tracey said turned out to be 100% accurate”.
Ready to host EXTRAORDINARY EXPERIENCES?
Just Book a consultation with me. I’ll give you some practical suggestions and we’ll agree on what else you need. When you become a client, I will reveal all of my secrets so that you can become an Extraordinary Experience host. Just send me a message here, telling me your current situation. We’ll take the consultation from there.
Download some freebies!
My “7 Hosting Mistakes You’re Making Right Now” ebook and Exceptional Guest Communication course are free for you. Sign up here to get them now.
Want to hire me for a speaking engagement or workshop instead? Contact me anytime.
